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Evidence Guide: MSS402041 - Apply 5S in an office

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS402041 - Apply 5S in an office

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for implementation of 5S

  1. Identify own functions in the target work area in terms of internal and/or external customer requirements.
  2. Identify how own and office team tasks contribute to the office functions.
  3. If required, assist with process mapping to identify any gaps or clarification of customer expectations of office functions.
  4. Confirm arrangements for assistance and reporting for 5S implementation.
Identify own functions in the target work area in terms of internal and/or external customer requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify how own and office team tasks contribute to the office functions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

If required, assist with process mapping to identify any gaps or clarification of customer expectations of office functions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm arrangements for assistance and reporting for 5S implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sort needed items from unneeded

  1. Identify all items in own and wider office area.
  2. Distinguish between essential and non-essential items.
  3. Place any non-essential item in an appropriate location other than the work area/space.
  4. Regularly check that only essential items are in the work area.
Identify all items in own and wider office area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distinguish between essential and non-essential items.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Place any non-essential item in an appropriate location other than the work area/space.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly check that only essential items are in the work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set the workplace in order

  1. Identify the best location for each essential item.
  2. Place each essential item in its assigned location.
  3. After use immediately return each essential item to its assigned location/state or condition.
  4. Regularly check that each essential item is in its assigned location/state or condition.
Identify the best location for each essential item.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Place each essential item in its assigned location.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

After use immediately return each essential item to its assigned location/state or condition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly check that each essential item is in its assigned location/state or condition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Shine the work area

  1. Keep the work area clean, tidy and organised at all times.
  2. Conduct regular ‘shine’ activities during shift.
  3. Ensure the work area is neat, clean, tidy and organised at both beginning and end of shift.
  4. Report any malfunction, damage and/or safety risks that require immediate attention.
Keep the work area clean, tidy and organised at all times.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct regular ‘shine’ activities during shift.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the work area is neat, clean, tidy and organised at both beginning and end of shift.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report any malfunction, damage and/or safety risks that require immediate attention.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Standardise activities

  1. Follow procedures.
  2. Follow checklists for activities, where available.
  3. Keep the work area to specified standard.
Follow procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow checklists for activities, where available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep the work area to specified standard.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sustain the 5S system

  1. Clean up/organise workspace after completion of job and before commencing next job or end of shift.
  2. Identify situations where conformance to standards is unlikely and take actions specified in procedures.
  3. Inspect work area regularly for conformance to specified standard.
  4. Recommend improvements to lift the level of conformance in the workplace.
Clean up/organise workspace after completion of job and before commencing next job or end of shift.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where conformance to standards is unlikely and take actions specified in procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inspect work area regularly for conformance to specified standard.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to lift the level of conformance in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for implementation of 5S

1.1

Identify own functions in the target work area in terms of internal and/or external customer requirements.

1.2

Identify how own and office team tasks contribute to the office functions.

1.3

If required, assist with process mapping to identify any gaps or clarification of customer expectations of office functions.

1.4

Confirm arrangements for assistance and reporting for 5S implementation.

2

Sort needed items from unneeded

2.1

Identify all items in own and wider office area.

2.2

Distinguish between essential and non-essential items.

2.3

Place any non-essential item in an appropriate location other than the work area/space.

2.4

Regularly check that only essential items are in the work area.

3

Set the workplace in order

3.1

Identify the best location for each essential item.

3.2

Place each essential item in its assigned location.

3.3

After use immediately return each essential item to its assigned location/state or condition.

3.4

Regularly check that each essential item is in its assigned location/state or condition.

4

Shine the work area

4.1

Keep the work area clean, tidy and organised at all times.

4.2

Conduct regular ‘shine’ activities during shift.

4.3

Ensure the work area is neat, clean, tidy and organised at both beginning and end of shift.

4.4

Report any malfunction, damage and/or safety risks that require immediate attention.

5

Standardise activities

5.1

Follow procedures.

5.2

Follow checklists for activities, where available.

5.3

Keep the work area to specified standard.

6

Sustain the 5S system

6.1

Clean up/organise workspace after completion of job and before commencing next job or end of shift.

6.2

Identify situations where conformance to standards is unlikely and take actions specified in procedures.

6.3

Inspect work area regularly for conformance to specified standard.

6.4

Recommend improvements to lift the level of conformance in the workplace.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for implementation of 5S

1.1

Identify own functions in the target work area in terms of internal and/or external customer requirements.

1.2

Identify how own and office team tasks contribute to the office functions.

1.3

If required, assist with process mapping to identify any gaps or clarification of customer expectations of office functions.

1.4

Confirm arrangements for assistance and reporting for 5S implementation.

2

Sort needed items from unneeded

2.1

Identify all items in own and wider office area.

2.2

Distinguish between essential and non-essential items.

2.3

Place any non-essential item in an appropriate location other than the work area/space.

2.4

Regularly check that only essential items are in the work area.

3

Set the workplace in order

3.1

Identify the best location for each essential item.

3.2

Place each essential item in its assigned location.

3.3

After use immediately return each essential item to its assigned location/state or condition.

3.4

Regularly check that each essential item is in its assigned location/state or condition.

4

Shine the work area

4.1

Keep the work area clean, tidy and organised at all times.

4.2

Conduct regular ‘shine’ activities during shift.

4.3

Ensure the work area is neat, clean, tidy and organised at both beginning and end of shift.

4.4

Report any malfunction, damage and/or safety risks that require immediate attention.

5

Standardise activities

5.1

Follow procedures.

5.2

Follow checklists for activities, where available.

5.3

Keep the work area to specified standard.

6

Sustain the 5S system

6.1

Clean up/organise workspace after completion of job and before commencing next job or end of shift.

6.2

Identify situations where conformance to standards is unlikely and take actions specified in procedures.

6.3

Inspect work area regularly for conformance to specified standard.

6.4

Recommend improvements to lift the level of conformance in the workplace.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, in one (1) or more allocated areas, to:

implement and sustain 5S in own workplace

identify the scope of the services and/or functions supplied by the office and the deliverables expected by customers

identify own tasks and responsibilities as they relate to the organisation and customer requirements

contribute suggestions for improvement.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role under routine only supervision, including:

5S concepts and procedures as applied to an office environment, including:

meaning and application of 5S to own job and to office

purposes of 5S

standard office procedures for own activities and of others in team

identifying office waste (muda)

procedures for recommending improvements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

5S includes all of:

sort

set in order

shine

standardise

sustain.

Items in work area include one or more of:

office supplies

materials

paperwork

furniture

storage systems and cabinets

lighting, wiring, plumbing and other services designed to support a working environment in the office

manuals

personal items (e.g. bags, phones, lunch boxes, clothing, photos and ornaments)

safety and personal protective equipment (PPE)

any other item which happens to be in the work area.

Appropriate places include areas designated for one or more of:

recycling

rubbish removal

staff room/lunch room/kitchen

office supplies, filing and other storage

functions, such as printing/copying

holding until status is confirmed.

Target work area includes a physical or virtual workspace for one or more of:

use by a person, a team or a cross-functional group

common to part/s of a process or value stream (already defined)

shared by people who undertake a defined procedure or set of procedures

needed to support a particular function.

Best location includes one or more of:

changes to the layout of furniture

arrangement of equipment

provision of services

location of personnel.

Sort includes all of:

separating necessary from unnecessary items (equipment and supplies)

keeping only what is absolutely necessary for the work processes that comprise the job

disposing of (or relocating) all other items.

Set in order includes all of:

assigning required equipment and materials appropriate locations in the work area

consideration of frequency of use, ergonomics and work health and safety (WHS)

provision of facilities to maintain the locations.

Shine includes one or more of:

keeping the work area clean at all times which should be carried out to a regular daily schedule against allowed time, usually at the end of the day or of a particular process

keeping work area, including virtual work area, organised

noting any signs of wear, damage, leakage, safety risks or other issues that require immediate attention.

Standardising includes one or more of:

activities that help maintain the order and the 5S standards

using procedures and checklists developed from a procedure.

Sustain includes one or more of:

making sure that daily activities are completed every day regardless of circumstance

undertaking inspections, including:

informal inspections that should be carried often, at least weekly

formal inspections that should be carried out at least monthly.

Procedures (written, verbal, visual, computer based, etc.) include one or more of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.